Effective Date: 26-July-2025

At Al Hafsa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when you interact with our website.

By using our website or placing an order, you agree to the terms described in this policy.

1. What Information We Collect

We only collect personal data in the following situations:

A. When You Place an Order

We collect the following information during the checkout process:

  • Full Name
  • Phone Number
  • Email Address
  • Shipping Address
  • IP Address (for order validation and fraud prevention)

This data is required to process and deliver your order efficiently.

B. When You Subscribe to Our Newsletter

If you sign up for our newsletter via the form on our website, we may collect:

  • Full Name (if provided)
  • Email Address
  • Phone Number (if provided)

No data is collected from general browsing or casual site visits unless you interact with a form or place an order.

2. How We Use Your Information

Your data may be used for the following purposes:

  • To process, fulfill, and deliver your orders
  • To contact you with order updates or questions
  • To send promotional messages or product updates via WhatsApp or Email
  • To analyze website traffic and optimize user experience using Google Analytics and Facebook Pixel

3. Marketing & Communication

We occasionally send promotional offers, new product updates, and discounts through:

  • WhatsApp: [+92 312 0008260]
  • Email

You will receive such communication only if you have placed an order or subscribed to our newsletter.

How to Unsubscribe:

  • WhatsApp: Send “unsubscribe” to +92 312 0008260
  • Email: Click the “unsubscribe” link in any marketing email
  • Or email us at info@alhafsa.com

4. Who We Share Data With

We do not sell or rent your personal data.

However, we may share your data with trusted third parties only as necessary to:

  • Process secure payments (via PayFast)
  • Fulfill and deliver your orders (courier partners such as Leopards, TCS, Trax, PosteX, M&P)
  • Analyze visitor behavior (via Google Analytics and Facebook Pixel)

These third parties are obligated to protect your information and use it only for the agreed purpose.

5. Cookies & Tracking Technologies

We use cookies and tools like Google Analytics and Facebook Pixel to:

  • Track anonymous website activity (not personally identifiable info)
  • Understand visitor behavior to improve site performance

Cookies can be disabled in your browser settings if you prefer not to be tracked.

6. Data Retention

  • We retain order-related data for a maximum of 30 to 90 days, depending on system and storage needs.
  • Marketing or newsletter data is retained until you opt out.

All data is deleted securely once it is no longer required.

7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of promotional communication

To make such requests, contact us via:
📧 info@alhafsa.com
📱 WhatsApp: [+92 312 0008260]

8. Data Security

We implement industry-standard measures to protect your data. Payment details are handled securely through PayFast and are never stored on our servers.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If we become aware of such collection, the data will be removed immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a new “Effective Date.” Continued use of our website constitutes your acceptance of any updates.

11. Contact Us

For any questions or concerns about this Privacy Policy or your data, contact:

📧 Email: info@alhafsa.com
📱 WhatsApp: [+92 312 0008260]