Effective Date: 26-July-2025
At Al Hafsa, your convenience and satisfaction are our top priorities. Please read the following policy to understand how we handle order processing, shipping, and delivery across Pakistan.
📦 Nationwide Delivery
Al Hafsa proudly offers nationwide delivery all across Pakistan.
Currently, we do not offer international shipping.
🚚 Delivery Charges
- FREE Delivery on orders above Rs. 3,000 or on promotional products.
- A flat delivery charge of Rs. 300 applies on all other orders.
Shipping charges will be automatically calculated at checkout based on your order value and applied accordingly.
⏱ Estimated Delivery Timeframes
| Location | Delivery Time |
|---|---|
| Karachi | 1 – 2 working days |
| Major Cities | 2 – 4 working days |
| Remote Areas | 4 – 6 working days |
⏳ Note: Delivery times may vary due to stock availability, courier load, weather conditions, and public holidays.
🔁 Order Processing
- All orders are processed within 24 to 48 hours of confirmation.
- Orders placed on weekends or public holidays are processed the next working day.
- Customers receive a confirmation via WhatsApp or phone call before dispatch.
🛵 Courier Partners & Tracking
We use trusted courier services for fast and secure delivery:
- Leopards
- M&P
- PostEx
- Trax
You will receive:
- Tracking details via Email, WhatsApp, or both, once your order is dispatched.
- Instructions on how to track your order in real-time.
💵 Cash on Delivery (COD)
- Available for all orders nationwide.
- Please keep the exact amount ready upon delivery.
- Make sure someone is available at the shipping address to receive the package.
❗ Failed Delivery Attempts
Orders may be delayed, returned, or cancelled due to:
- Incorrect shipping details (address or phone number)
- Unavailability of recipient
- Refusal to accept the package
For re-dispatch, additional delivery charges may apply.
🔄 Damaged or Missing Items
In rare cases of damaged, leaking, or incomplete deliveries:
- Contact us within 24 hours of receiving your order
- Provide photos or video proof
- Share the details on WhatsApp: +92 312 0008260
We will resolve the issue via:
- Product replacement, or
- Store credit / partial refund
(as per our Refund & Returns Policy)
📞 Customer Support
Have questions about your order or delivery?
We’re here to help.
📱 WhatsApp: +92 312 0008260
📧 Email: info@alhafsa.com